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1 day | DKK 2500

Security personnel acquire skills in managing conflicts and critical situations. The course enables individual to act securely and correctly in situations where the task requires support and safety.

The course is for professionals with safety responsibilities who conduct multifaceted tasks, in a changing and risky environment, where the solution is not necessarily well-defined.

A full-day course, the content consists of theory and practical training. The participant will be challenged on professional values, professionalism and correctness as well as the ability to maintain perspective in critical situations.


 The course day is divided into three modules:

— Conflict management

Legal framework for the use of force

— Awareness and use of force

Module 1 – Conflict management

In this module, you will learn:

  • How disagreements can occur and escalate
  • Danger level assessment
  • To recognize your own role during conflicts
  • To identify the needs of the other party
  • Negotiation concepts and skills


  • Specific conflict assessment and management
  • Skills to reset oneself at the beginning of the day
  • Conflict participant feelings and needs
  • Communication
  • How conflict develops
  • The art of moving forward
Module 2 – Legal framework for the use of force

In this module, you will learn:

  • Provisions of the Constitution about personal freedom
  • Provisions of the Administration of Justice Act about arrest and raid
  • Provisions of the Penal Code about self-defence and necessity


  • How and when to intervene
  • When can security personnel make arrest
  • Obligations for arresting a citizen
  • Requirements, self-defence, options and limitations
Module 3 – Awareness and use of force

In this module, you will learn:

  • Identification of a critical, disorderly conflict
  • Use of force with least possible power

Systematic and safe deterrent and escape techniques


  • Knowledge of combative reactions
  • Appropriate behavior when a situation is unsafe or dangerous
  • Identification of the danger level of an escalated situations before the use of force
  • Systematic assessment of use of force
  • Techniques to avoid personal attacks
  • Fundamental positioning and movement during and after an arrest

 Target Group:

All professional groups in the security industry and government personnel with safety responsibilities will benefit from the course. The content will be adaptable to individual company and employee needs to maximize the benefit.


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